Shipping

All our Products Qualify for Free Shipping and Free Returns.

All packages shipped out will be via a trackable method. Once our shipping company forwards the tracking number to us, we will in turn send you the tracking number via email and text.

Estimated Shipping Times

New Zealand & Australia ~ 1 to 2 business days.

Important note: Please note that all estimated shipping times stated are based on normal conditions.

Order Processing Times

Please note that order processing time must be added on to shipping times, to get the total time taken for you to receive an order upon placing it.

Order processing time is between 1-2 business days, and is used to check your order for quality assurance, packing, printing of shipping labels, and forwarding it to our shipping company for dispatch.

Order Cancellations

Please contact us as soon as possible to cancel your order. As an indication, within 5 hours of placing an order.

There is a high chance that we will not be able to cancel the order once dispatched. Nonetheless, do drop us an email at customerservice@rusticferal.co.nz as soon as possible if you would like to cancel your order.

Orders That Cannot Be Delivered

Please do remember to check your address carefully when you place an order. We do not take responsibility for incorrect information provided.

We will always try to assist with locating a lost order, we do want you to get your products. Please contact us at customerservice@rusticferal.co.nz for assistance.

Order Tracking

Once your order ships out and our database updated with your online tracking number, we’ll send you an email with the online tracking information which you can use to track your package. If 5 business days has passed and you still have not received this email from us, we will be equally shocked please contact us immediately at customerservice@rusticferal.co.nz and we’ll get onto it right away.